The information below applies to in-store returns for Samsung Experience Stores.

For information about returning orders made on Samsung.com and delivered to you, please visit How to request a return and print a label.

Looking for information about orders picked up at a retailer partner's physical store, such as Best Buy or P.C Richard & Son?

Request the Return/Refund:

• To request a return/refund for an in-store purchase made at a Samsung Experience Stores (SES), you must take the item(s) to the store and make the request on-site within 15 days of the purchase.

• To return a product purchased at a Samsung Experience Store, you must return the item to the same Samsung Experience Store that you purchased it from. Other Samsung Experience Stores will not be able to process your return request.

• Items purchased at Samsung.com cannot be returned to a Samsung Experience Store, or vice versa.

Return/Refund Timing:

• For all in-store returns, if your order was returned within the 15-day time frame, a refund should be provided to you within up to 10 business days from the date the return was accepted.

Return/Refund Method:

• Once your refund request has been accepted and the returned item received and approved for refund, Samsung will return the funds to your original payment method.

• Your financial institution may then take an additional 5-7 business days to process the refund before it appears in your account.