No. You must ship your return within 15 days of the date your return request is approved. Samsung can’t accept a return shipped after that deadline, and the deadline can’t be extended for any reason.

A return shipped after the deadline may be refused by the carrier, returned to sender, or fail inspection at the Samsung warehouse. A failed inspection can result in your refund being denied and the product being discarded, which means you would have neither the product nor a refund.

Your exact deadline is shown on the My Orders page.

Return Shipping Deadline and Return Request Deadline

Returns for Samsung.com and Shop Samsung App purchases have two separate 15-day deadlines that run back-to-back and measure different things.

This means that, for example, a return requested on day 14 of the return window still gets a full 15 days to ship. The windows don’t overlap, and the time to ship a return doesn’t shorten because you waited to request the return.

Check the My Orders page for your order’s actual dates, and look for "Return eligible through" with an associated date. See What is Samsung’s return policy? for full eligibility rules, restocking fees, and product-category details.

What If I Ship My Return Late?

A return shipped after the 15-day return shipping deadline is subject to any of the following outcomes:

• The package is returned to sender. Late returns can be refused and sent back to the address on the package.

• The return fails inspection. Samsung’s warehouse team inspects every return. A return received outside the return shipping deadline can fail that inspection.

• Your refund is denied. A return that fails inspection doesn’t generate a refund.

• The product is discarded. Products that fail inspection aren’t guaranteed to be shipped back to you.

Can Samsung Extend My Return Shipping Deadline?

No. Order Support team agents can’t extend the return shipping deadline, and they can’t extend the return request deadline, either.

If you missed the deadline because your product is defective, the Product Support team may be able to help under the Standard Limited Warranty. Note that this is a separate process from a return, with its own eligibility rules.

Frequently Asked Questions

I requested a return but decided to keep my product. Do I need to do anything?

No. If you never ship the return, it expires on its own and you keep the product. If you already shipped it, the return can’t be stopped. See Can I cancel a return? for more details.

Can I return a product I bought from another retailer?

No. Only products purchased directly from Samsung.com or through the Shop Samsung App can be returned to Samsung. Everything else goes back to the retailer that sold it and fall under that retailer’s policy and deadlines.

I picked my order up at a store. Does this article apply?

No. This article covers orders shipped by Samsung. Orders picked up at a retail partner have to go back to that retailer. See the Returns & Refunds section and choose the article for the store you picked up from.